Frequently Asked Questions

🕒 What’s your processing time?

Ready-to-ship items typically ship same day or next business day when ordered before 2 PM EST.

📦 How is shipping calculated?

Shipping rates are automatically calculated at checkout using discounted Shopify rates based on your order’s weight, size, and destination.

🎨 Can I order a custom design?

Yes! Many of our products can be personalized. Just upload your design info at:

🔗 https://creativebossdigital.com/pages/upload-your-order-details

🖼️ Will I get to see a proof before you print?

Yes. For custom orders, we’ll send a digital proof to the email you provide. Production won’t begin until your design is approved.

⚠️ Be sure to check your email promptly. Delayed approvals may push back your ship date.

💳 What payments do you accept?


We accept all major credit cards and Shop Pay. Installment options may also be available at checkout.

🔄 Can I make changes to my order?


If production hasn’t started or the item hasn’t shipped, yes! Use the contact form to reach out ASAP with your order number:

🔗 https://creativebossdigital.com/pages/contact

🚫 What is your return/cancellation policy?

All sales are final once production begins, especially for custom or made-to-order items.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll work quickly to make it right.

⚡ Do you offer rush orders?

Yes! Rush production is available for select products. Please contact us before placing your order to confirm availability.

🛍️ Do you offer wholesale or event pricing?


Absolutely! We love working with bridal parties, small businesses, and event planners. For quotes and custom packages, use our wholesale inquiry form:

🔗 https://creativebossdigital.com/pages/custom-design-print-inquiry

📫 Where’s my order?

Once your package leaves our studio, delivery is handled by USPS or UPS. Please use your tracking number to check status.

We are not responsible for delivery delays, lost packages, or stolen mail once the carrier receives your shipment.

💌 Still need help?

We’re here for you! Use our contact form for order help or general questions:

🔗 https://creativebossdigital.com/pages/contact